Lightning Link App Login and Saved Progress

A Lightning Link installation, your app store account, and your game profile are related, but they are not interchangeable. If you are returning after a break or moving to a new phone, confirm the game account before starting another profile. That is especially useful when an unfamiliar balance or level appears after launch.

Before changing or resetting a device

Product Madness’s new-device guidance says the original game account needs a connection to Facebook, Apple, or Google. It also states that transferring phone data or restoring a cloud backup alone is not enough to access that account on a new device.

On the original device, check the sign-in connection offered inside the game. Record which provider and account you used. Available options and interface labels can vary, so follow the options actually displayed instead of assuming that every platform has the same buttons.

Keep a private record of your User ID and a screenshot of the account information. Leave the old device available until you have checked the intended profile on the new one. If you are planning to erase or trade in the phone, do this preparation first.

Find your User ID

The official User ID article instructs Lightning Link players to select the Profile icon in the top-right area, then look in its Settings tab. The help article notes that settings locations vary among games. A Cashman or Mighty Fu screenshot is therefore not necessarily a guide to your Lightning Link screen.

The ID helps support distinguish your profile from another account with a similar display name. Save it somewhere you can still access without opening the game. Treat account screenshots as private records: do not post purchase receipts, login codes, or personal account details in a public group while asking for help.

Open your account on the new device

Install from an official store link and use the provider already connected to your original game account. The official recovery article describes signing into the correct Facebook account, installing the game, choosing Facebook Sign In, and following its prompts. It also describes connection through Apple or Google.

For Facebook, confirm which account is active before authorizing the game. A family member’s Facebook session or a second account can lead to confusion. For any provider, pay attention to the account shown in the authorization screen and use the original connection.

After signing in, check the User ID and familiar profile details. Do not assume a general instruction establishes guaranteed transfer between every operating system or preservation of every time-limited feature. Ask support about your specific move if the available sign-in option differs between devices.

If your level or coins look unfamiliar

Pause and gather evidence before reinstalling or making additional purchases. Note the User ID currently displayed, the provider selected, and whether you still have access to the original profile. Compare those details with your saved record.

Avoid repeatedly linking different provider accounts in an attempt to force the correct balance to appear. A support conversation is easier to follow when you can explain exactly what was connected and which screen changed. If a seasonal feature looks different, describe that separately from a profile or balance issue; they may have different causes.

Use the lobby’s Connect option for official in-game help, as described in the current support instructions. Include the device change, when the issue appeared, your time zone, and the affected feature. Our Contact page also lists official support destinations.

Login bonuses and account security

Connecting an account is useful for identifying it later. It should not be treated as a way to repeat a welcome reward. Product Madness’s login bonus explanation says initial provider login bonuses are awarded once, including after an update or reinstallation.

Enter provider credentials only in the legitimate sign-in flow. A coin giveaway, fan page comment, or support impersonator does not need your password or one-time login code. If a provider itself refuses sign-in, use that provider’s official account recovery process. For game profile questions, use Product Madness support; this independent website cannot restore or modify your account.